How do I know that you are a legitimate company?
We understand your concerns and take them very seriously. Eternity Wedding Bands was founded in 2003 with the sole purpose of providing our customers with an extraordinary selection of beautiful diamond wedding rings at affordable prices and with an unparalleled level of customer service. We re-launched in 2007 with the same philosophy and further offering a beautiful selection of diamond jewelry. We want our customers to be 100% satisfied and comfortable with their diamond ring or diamond jewelry purchase, and therefore offer the following:

• A free jewelry appraisal with every diamond jewelry item
• Money Back Guarantee
• 90-Day Warranty
• Secure Site and Encrypted Transactions

Eternity Wedding Bands is a member of the Jewelers Vigilance Committee , a not-for-profit trade organization whose mission is to maintain the jewelry industry's highest ethical standards. We have strict ethical guidelines, stand behind our product and strive to offer our customers the highest level of customer service available. Please visit the About Us page to read and learn more about Eternity Wedding Bands.

What is your price guarantee?
We are so sure we offer the very best prices on each of our jewelry items that if you find any one of our items advertised for less, we will match that price plus an additional 10% off the difference. You may submit a request for a price match plus 10% at the Price Guarantee page.

I am nervous about ordering on the Internet. Is your site secure?
Security is extremely important when shopping over the Internet. VeriSign, the leading provider of digital authentication services for e-commerce, monitors each purchase made with Eternity Wedding Bands. We use industry standard encryption software to securely communicate without risk, guaranteeing your purchasing process to be 100% safe & secure. To read more about your privacy and security, please visit our Privacy Policy page.

I still do not want to put my credit card information over the Internet. Can I place my order another way?
We understand that even though our site is 100% secure, some people still may not be comfortable with purchasing diamond jewelry over the Internet. You may then call our toll-free number, 866-817-9153 and place your order with one of our customer service representatives.

How do I know if you received my order?
After you submit your purchase a page will come up over the Internet providing you with an order number. You will immediately receive an email at the email address you provided listing the details of your order. If you do not receive this email please contact customer service at service@eternityweddingbands.com, or call toll-free 866-817-9153.

How do I track my order and know when it has shipped?
Each item requires a specific amount of manufacturing time and is detailed under Customer Information on each product page. Manufacturing begins the day after you place your order. When your jewelry item is ready you will receive an email confirming shipment and providing a tracking number. You may review the details of your order online by logging in to your account at the top of the website. Please feel free to email customer service at service@eternityweddingbands.com requesting the status of your order and estimated ship date.

Why Does It Take So Long to Ship My Order?

Each diamond ring is manufactured upon order.  By not keeping any inventory we keep our costs low, and pass these savings on to our customers.  We are also therefore able to offer each style of ring with many different options, so you can basically customize your own ring!

How do I track my order after it has shipped?
When your jewelry item is ready you will be emailed your tracking number. You may then track your shipment online at www.fedex.com or call Fedex toll free at 1-800-GO-FEDEX (1-800-463-3339). Please allow 12 hours for your tracking information to process in the system.

You offer many different qualities of diamonds and metals… how do I choose the right one?
The ‘right one’ is a personal decision based on many factors. You, the customer, must first decide what is important in the jewelry you are purchasing and then find the right balance of quality and price. We encourage customers to educate themselves on diamond color and clarity and the different types of metals before purchasing any diamond jewelry. You can learn more about the 4C's at our Diamond Education Center. You may also find useful information about purchasing diamond wedding bands and diamond jewelry in our Guide to Buying Wedding Rings.

Why are your prices so low compared to other vendors?
We are able to offer you the lowest prices on diamond wedding bands, diamond anniversary rings and diamond jewelry by keeping our costs low. We do this by holding no inventory and having no storefront. Further, other jewelry retailers mark up their product by as much as 300%. We refuse to do this and offer our customers the lowest price possible.

Do you sell conflict diamonds or diamonds that contribute to human rights abuses?
No. Eternity Wedding Bands and the merchants we work with only use legitimate and clean diamonds. The diamonds we use are not conflict diamonds, are 100% natural and have not been enhanced in any way.

What different payment options do you offer?
You may pay for your jewelry purchase with an American Express, Visa, Matercard or Discover credit or debit card, check or money order. We also offer a layaway program. Please visit our Payment Options page to learn more about the payment options we offer.

Will I be charged sales tax?
Because Eternity Wedding Bands is located in New York, we are required by NY State Law to collect sales tax on all purchases shipped to an address located in New York State. You will therefore ONLY be charged sales tax if you ship your order to an address in New York State. The amount of sales tax charged is determined by the county you ship the package to.

I’m in a rush. Do you offer overnight delivery?
Yes, in addition to our free Fedex 3-Day Air Shipping, we offer Next Day Air and 2nd Day Air shipping options at a small additional charge. Please note that we still require the specific amount of manufacturing time detailed on each page. Please visit our page on Shipping Options for more details.

I ordered the wrong item/size. Can I exchange it?
Yes, to exchange the item please email service@eternityweddingbands.com for a Return Authorization Number and follow the instructions detailed at Money Back Guarantee / Return Policy.

The item is not what I expected. Can I return it?
At Eternity Wedding Bands we pride ourselves in guaranteeing that every one of our customers is 100% satisfied with their purchase. If for any reason you are not entirely satisfied with your jewelry purchase, you may return your item for a full merchandise refund. Visit our Money Back Guarantee / Return Policy page for details.

Do you provide a warranty on your rings and jewelry?
We provide our customers with a 90-day warranty on all items. Provided the item shows no signs of excessive damage, we will repair or replace the item at no charge to the customer. Please be assured that our jewelry is of the highest quality and we receive minimal to no returns/repairs.

Still have questions? Feel free to email service@eternityweddingbands.com for a speedy response!